Shipping policy
SHIPPING POLICY
Processing Time
- Orders are processed within 1-2 business days
- Orders placed after 2:00 PM PST will be processed the next business day
- We don't process orders on weekends or holidays
Shipping Rates & Methods
We offer Standard shipping to all 50 U.S. states with rates based on your order weight and destination zone:
Zone 1 - California & Southwest (CA, NV, AZ, WA)
- 1-2.99 lbs: $12.00
- 3+ lbs: $18.00
Zone 2 - Mountain & West (CO, ID, MT, NM, NC, OR, SC, UT, WY)
- 1-2.99 lbs: $15.00
- 3+ lbs: $22.00
Zone 3 - Midwest & South (AL, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, ND, OH, OK, SD, TN, TX, VA, WV, WI)
- 1-2.99 lbs: $18.00
- 3+ lbs: $25.00
Zone 4 - East Coast & Northeast (CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VT, plus AK, HI, and U.S. territories)
- 1-2.99 lbs: $20.00
- 3+ lbs: $28.00
Delivery Estimates
- Standard Shipping: 5-7 business days after processing
- Delivery times are estimates and not guaranteed
- Transit time begins after order processing is complete
- Delays may occur during peak seasons or due to carrier issues
Tracking Information
- Tracking numbers are provided via email once your order ships
- Allow 24 hours for tracking information to update in the carrier's system
Lost or Damaged Shipments
- Contact us within 7 days if your order hasn't arrived by the estimated delivery date
- We're not responsible for lost or stolen packages after carrier confirmation of delivery
- Damaged items must be reported within 48 hours of delivery with photos
Questions? If you have any questions about shipping, please contact us at [your email] before placing your order.
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